Response/Note
When I start typing in a response to a ticket, then realize i want it to be a note, I would just click note and what I typed would be carried over. Instead because of the use of different boxes, the...
View ArticleResponse/Note
Hi, I was able to reproduce the issue. I've logged a defect. Thanks for reporting & testing out the beta! :) Dawn
View ArticleResponse/Note
TanK203, After discussing this with the developer who worked on this feature, the old behavior was an unintended consequence of the way the tabs were designed and was fixed when that area was...
View ArticleResponse/Note
Gal, Thanks for the clarification. I can understand how that can happen. I will log an FR. Thanks again!
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Tank post the FR - I think that the old way makes more sense as well :) much easier to fix typing in the wrong spot that way.
View ArticleResponse/Note
http://community.spiceworks.com/feature_request/show/Help%20Desk/3694 as requested :-)
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No, no, no. We ASKED for that functionality many versions ago, it wasn't an unintended consequence.
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Thanks for the feedback guys. In 6.2 RC2 the behavior should now save the text between responses and notes.
View ArticleResponse/Note
Great! I use this ALL the time. Start typing and then realise that with all the detail I don't want the user to see it. Change to Note, Submit, then type a Response that says "Fixed".
View ArticleResponse/Note
When I start typing in a response to a ticket, then realize i want it to be a note, I would just click note and what I typed would be carried over. Instead because of the use of different boxes, the...
View ArticleResponse/Note
Hi, I was able to reproduce the issue. I've logged a defect. Thanks for reporting & testing out the beta! :) Dawn
View ArticleResponse/Note
TanK203, After discussing this with the developer who worked on this feature, the old behavior was an unintended consequence of the way the tabs were designed and was fixed when that area was...
View ArticleResponse/Note
Gal, Thanks for the clarification. I can understand how that can happen. I will log an FR. Thanks again!
View ArticleResponse/Note
Tank post the FR - I think that the old way makes more sense as well :) much easier to fix typing in the wrong spot that way.
View ArticleResponse/Note
http://community.spiceworks.com/feature_request/show/Help%20Desk/3694 as requested :-)
View ArticleResponse/Note
No, no, no. We ASKED for that functionality many versions ago, it wasn't an unintended consequence.
View ArticleResponse/Note
Thanks for the feedback guys. In 6.2 RC2 the behavior should now save the text between responses and notes.
View ArticleResponse/Note
Great! I use this ALL the time. Start typing and then realise that with all the detail I don't want the user to see it. Change to Note, Submit, then type a Response that says "Fixed".
View Article